The Bangladesh Telecommunication Regulatory Commission is going to formulate two new policies to ensure quality mobile phone service for customers and to prevent unwanted calls / SMS annoyances. BTRC. The drafting of the National Telecommunication Consumer Protection Policy has already been completed. The “Do Not Disturb” policy is also being developed to stop the sending of annoying advertisement calls and messages to mobile users from time to time. These will be implemented as soon as possible Report Is doing bdnews24.com.

Finally a mobile marketing infrastructure is coming

No matter which company you use your mobile phone connection from, you often get various promotional messages and voice calls, which in many cases is embarrassing. Receiving these RoboCalls about the products / services of different companies reveals a voice recorded in the system which has now become a very casual thing. In this case, phone calls, SMS or service messages are coming about insurance companies, banking, real estate industry, health, education, consumer goods, travel, automobiles etc. There is currently no way to stop this.

“Do not disturb” policy: If it is effective, the call or message based advertisement of the telemarketing organization will be released. Therefore, with special short codes, the door of these advertisements can be closed for free according to the department. The policy also provides for the service to be activated within 24 hours.

Internet tariffs also need urgent policy

Policies to protect the interests of customers: Under this policy, if there is a possibility of service disruption due to the known reasons of the operators, the customers should be informed in advance through phone, message or advertisement in the newspaper. Companies must take the necessary steps to protect users’ personal information, and no one’s customer information can be manipulated without permission.

In the case of mobile internet, it is necessary to establish parental control so that children do not abuse the service. Companies also need to take steps to prevent viruses or malware. And customers will have to make arrangements to provide information about the bill for at least the last 6 months through the website.

A complaint center for customers will be opened at the BTRC office within 90 days of the issuance of the said policy.